Legal
Refund & Cancellation Policy
Cancellations, returns, replacements and refund timelines.
Last updated: [DATE]
Cancellations
Orders can be cancelled any time before dispatch. Email or WhatsApp us with your order number. Once an order has shipped, it cannot be cancelled.
Returns
Because our products are food-grade supplements, we cannot accept returns or exchanges once a package has been delivered and opened. This is for hygiene and safety reasons.
When we will replace or refund
We will replace the product or refund you in full if:
- The product arrived damaged. Report it within 24 hours of delivery with an unboxing video and photographs.
- You received the wrong product. Report it within 48 hours of delivery with photographs.
Email support@theayodh.com with your order number and the evidence. We confirm within 2 business days.
Refund processing
Approved refunds are issued to the original payment method within 7 to 10 business days. Your bank may take a few days more to show the credit.
Bulk and export orders
Bulk export orders follow separate terms, agreed in writing at the time of quotation. Once production or shipping has started, those orders cannot be refunded. If we delay or cancel an export order ourselves, we will refund or reschedule as the buyer prefers.
Contact
Ayodh International Pvt Ltd
421, Bhera Enclave, Paschim Vihar, New Delhi, India
Email: support@theayodh.com
Phone and WhatsApp: +91 98913 73456